Returns & Exchanges
Due to the perishable nature of our artisanal cookies, we cannot accept returns; however, we are committed to ensuring you have a premium experience and will replace any order that arrives damaged or incorrect.
Inspect Your Haul
Examine your cookie shipment immediately upon arrival to ensure all treats are present and in perfect condition.
Capture the Evidence
If your order is damaged or incorrect, take clear photos of the packaging and the cookies to help our team verify the issue.
Contact the Syndicate
Email our support team within 48 hours of delivery with your order number and photos to initiate a resolution.
Receive Your Replacement
Once approved, we will fast-track a fresh shipment of cookies to your door or issue a store credit at no extra cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing